Role: JIRA Specialist
Location: Somerset NJ (4 days onsite at our HQ and 1 day on client site in Bridgewater NJ)
3 months contract (to begin with)

Responsibilities:

Jira Configuration and Project Coordination**:

• Configure Jira to align with project management and operational issue tracking requirements.
• Create and customize workflows, issue types, and screens to improve team efficiency.
• Recommend new process ideas and workflows within JIRA to improve overall operations as per ITIL standards.
• Develop and maintain Jira dashboards and reports for project status tracking.

User Training and operational support:

• Provide training and be a go-to-go person for the team members/end-users on Jira workflows and best practices.
• Offer ongoing support and troubleshooting assistance for Jira-related issues.
• Conduct daily meetings with technical tracks and discuss the ongoing Incidents, Problems, Changes, Service Requests, and publish daily reports to stakeholders.

Integration Management:

• Integrate Jira with other tools and systems to streamline data flow and information sharing including third party software integration.
• Ensure data consistency and integrity across integrated platforms.

Continuous Improvement:

• Stay updated with Jira updates, plugins, and add-ons to recommend improvements.
• Identify opportunities to enhance processes and workflows through Jira enhancements.

Requirements:

Experience:

• At least 5 years of experience in Jira administration and configuration.
• Demonstrated experience with Jira Software, Jira Service Management, or Jira Core.

Technical Skills:

• Proficiency in Jira administration, including workflows, schemes, and permissions.
• Knowledge of Jira plugins and add-ons for customization.
• Proficiency of ITIL methodologies for JIRA Service Management.
• Hands on experience on Microsoft applications - Excel, PPT, Word
• Familiarity with Jira REST API and scripting languages (e.g., Groovy).
• Experience with Jira Service Desk and Service Management is a plus.
• Experience with other ITSM tools like ServiceNow, BMC Remedy, manage engine, etc. is a plus.

Soft Skills:

• Strong communication and interpersonal skills.
• Problem-solving and analytical thinking.
• Ability to work collaboratively in a cross-functional team environment.
• Effective time management and organizational skills.

Other: Certification in Jira Administration or related field is preferred.